The IT support ticket workflow is a simple workflow that streamlines the collaboration between all employees and the IT team.
The main benefits are:
the employees don’t need to send emails or to learn a specific ticketing application
no tickets are lost in the process
the status of the ticket is known at all times
✍️ Open ticket
Requestor
📤 Notify IT team
Automatic
☑️ Acknowledge ticket
IT team
Notify ticket resolution
IT team
Confirm resolution
Requestor
See the workflow in action