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BPM (Business Process Management) is a discipline to analyze, design, implement, control and continuously improve processes.

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This approach includes strategies, objectives, culture, organizational structures, roles, policies, methods and IT tools to enable the organization to be managed through processes.

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The processes are identified πŸ”, documented πŸ“, driven πŸ‘¨β€βœˆοΈ and optimized βœ”οΈ in order to increase their efficiency (best results at the best cost), agility (capacity for self-organization and adaptation), and robustness.

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Through BPM, processes can be aligned with the business strategy of the organization.

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With a process-centric management approach, the organization enables a continuous improvement ♻️ of the process execution. Here we talk here about BPM cycle or process life cycle.Β 

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There are 5 key activities for process continuous improvement.

  • Modeling, which means documenting and visually representing a process model. It is the basis of the following activities but it is also a real opportunity to document and capitalize on the practical knowledge and know-how of the organization by clarifying the roles and responsibilities of the collaborators.
  • Analyzing, which is about understanding and evaluating the performance of a process based on relevance, effectiveness and efficiency.
  • Optimizing or transforming to make changes in the process.
  • Implementing the improved process in the organization and its information system.
  • And finally drivingΒ the process by monitoring the execution and following the intended results.

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Management should make it possible to detect any problems related to the performance of the process in terms of objectives, compliance, time spent, actors involved and value created.

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This then leads to a new analysis and optimization.

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⚠️ To ensure convergence between performance objectives, stakeholder expectations and company strategy, it is therefore important to regularly monitor process performance through indicators 🌑️.

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Compared to the objectives, these indicators make it possible to analyze any deviations or potential dysfunctions.

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In such a case, the operational managers can act on the short or long term.

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In the short term, one option is to reallocate the resources. For example, they can assign more people on a specific action in the process.

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Long-term management is about improving or even transforming the process structure itself.

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For both short term and long term, process management is ideally performed with a business process management IT solution.

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Geeers tips

  • Geeers enables you to document all your business processes and to deploy them instantly in your organization.
  • Access your analytics dashboard to drive the processes and analyze their execution performance.
  • Use the versioning feature to continuously improve your processes.

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